DELIVERY & RETURNS POLICY

DELIVERY AND PACKAGING

gina melosi aims to dispatch items in stock for your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock or sold out we can potentially make it exclusively for you! Please contact us on hello@ginamelosi.com for more information.

gina melosi all makes customised items to order, offering a unique and bespoke service. Please allow a little extra time for us to create your piece by hand, and have it shipped VIA special delivery directly to you.

To offer you the most secure and efficient service we have chosen deutsche post/dhl/UPS for de, US and all other international deliveries. As soon as your order has left our studio you will receive a dispatch EMAIL confirmation with the tracking number (Air Waybill) from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and gina melosi is not responsible for any delays caused by destination customs clearance processes.

gina melosi insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you.

shipment cost IS BASED ON WEIGHT AND TOTAL VALUE OF GOODS. 

RETURNS POLICY

The customer has the right to return new unworn or unused goods within 14 days. The 14-day-period starts from receival of the receipt of this instruction (via e-mail), but not before the delivery of the product to the customer. If you would like to make use of your right to return please contact us by mail (hello@ginamelosi.com) so we can declare the process of the return action consignment. Orders returned without authorization will not be accepted. If a returned item is shipped internationally, please clearly mark the package ‘Returned Goods’, to avoid any Customs charges. Products must be returned in their original packaging or in other adequate or equivalent packaging that ensures it is protected against transportation damage. The customer is responsible for all damage sustained due to inadequate packaging when returning goods.

In case of withdrawal, we will reimburse all payments received from the customer, including the shipping costs for delivering the product to the customer with the exception of additional costs that may arise when the customer wishes a different method of shipping than the standard shipment (e.g. express shipment), within 14 days from the day on which we receive the communication of withdrawal. Online orders returned will be refunded to the original payment method used for the order. We may withhold the reimbursement until we have received or collected the product back, or until the customer has supplied evidence of having sent back the goods, whichever is the earliest. The customer must return the goods no later than 14 days after having informed us about the decision to withdraw. The customer must pay for the immediate costs of the return shipment. Please note that the return shipping fee will be deducted from your refund. Compensation for lost value has to be made only if the derived use or deterioration is in conjunction with use of the product that goes beyond inspecting the product and its characteristics.

Bespoke, customised, and SALE items are excluded from returns and refunds. additionally earrings (for hygiene purposes) are also excluded.

Please note that due to the handmade nature of our jewellery, items may vary slightly in texture, form and colour, and be different to the ones shown in our photographs. 

Bespoke  

On Bespoke orders gina melosi retains a non-refundable 50% of the final price of your order to cover for the ordering of raw materials and production time. the final order will only be dispatched upon receipt of the remainder of the price.

For Bespoke orders the deposit is charged once the client has agreed to go ahead with an order either during an appointment in the showroom or via a telephone or email confirmation.