TERMS AND CONDITIONS
Gina Melosi’s (“we”, “us”, “our”) website (“our site”) and related services are made available to you in accordance with the below Terms & Conditions. Please make sure you read and fully understand our Terms & Conditions before placing any orders with Gina Melosi. We recommend you print a copy of our terms for future reference. If you are using a guardian’s credit or debit card to make a purchase you must let your guardian know about our Terms & Conditions and Privacy Policy before subscribing and/or signing up to our site. Due to the nature of our products, we reserve the right to decline orders from under 18 year olds.
WHO WE ARE
The supplier is Gina Melosi. Our address is:
Köpenicker straße 190, 10997 Berlin, Germany
PLACING AN ORDER
Acceptance of your offer
Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order. This e-mail is NOT an acceptance of your order, just an acknowledgement that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Gina Melosi will be completed when we e-mail you to confirm the goods have been dispatched.
We reserve the right not to accept your order in the event that we do not obtain authorisation for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.
We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.
Eligibility to purchase
In order to make purchases through the website, you are requested to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to Gina Melosi and whose applications are acceptable to Gina Melosi. Gina Melosi reserves the right to refuse to ship multiple items to any one customer or postal address.
By making an offer to purchase Gina Melosi merchandise you expressly authorise us to perform credit checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your order.
If you are shopping for the first time on www.ginamelosi.com your billing address must match your shipping or corporate address, as appears on the statement of your card. This is a security measure and only applies to your first purchase. Please note that checks will be carried out to ensure that your billing and shipping addresses match on your first purchase. We use 3D Secure and we reserve the right to change this contractor without notice to you and to request or process further security checks.
PRICING POLICY
The prices on the product page are indicated excluding VAT. The total amount of the order including VAT and shipping is visualised in the shopping cart on the checkout page. For products supplied to clients within the European Community, the UK VAT rate of 20% is applied. Clients based in countries outside of the European Community will not be charged VAT.
Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Gina Melosi is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.
PAYMENT
By Card
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, APPLE PAY, and via Paypal. Debit and credit card payments are processed via STRIPE, a secure payment gateway provider. For more information on STRIPE, please refer to www.stripe.com . PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link.
Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to gina melosi, we will not be liable for any delay or non-delivery.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
By Email
For existing customers making repeat orders we offer the facility to place an order by emailing your order to hello [at] ginamelosi [dot] com upon which you will be contacted for payment to be taken over the phone. Your will have to state all your personal, billing and shipping details for an invoice to be raised and payment processed over the phone. Please note that if you are a first time buyer, your billing address will need to match your shipping address for your order to be accepted.
By Wire transfer
We also accept payment by electronic wire transfers. Should you wish to place an order and pay in this way, please contact Gina Melosi stating your order. An invoice will be raised on confirmation of the order listing our corresponding bank details for a transfer to be made. Goods will only be dispatched on receipt of the funds. This service may levy an additional charge.
Promotion codes & Debit notes
Promotion codes are non-transferrable and there are no cash alternatives. If provided, they must be redeemed by the date published. Credit notes are non-cash transferrable and must also be used within the allocated period either by emailing Gina Melosi and specifying the product(s) you wish to redeem your credit on.